Order confirmation

Once your payment is authorized and verified, we will email you an order confirmation. If you don’t see it, please check your spam/junk folder.

Processing

Orders typically require 1–2 business days to prepare before dispatch. Weekends and public holidays are not counted as business days.

Shipping & dispatch

Standard shipping generally takes 7–14 business days after dispatch. When your parcel leaves our warehouse, we will send a shipping notification email with a tracking number.

Tracking may take up to 72 hours to appear after you receive the dispatch email.

Delivery notes (including PO Box)

Delivery time is the total of processing and shipping. Logistics are selected automatically based on factors such as sales channel, parcel size, and weight to help ensure reliable delivery.

If your address contains “PO Box”, delivery availability may depend on the selected carrier. If the chosen service cannot deliver to a PO Box, your order may be flagged for review and we may contact you to update the address or request cancellation.

Possible causes of delay

Tracking updates or delivery timelines may be affected by circumstances outside our control, including:

• Severe weather events (e.g., storms, flooding, earthquakes)
• Local disruptions (e.g., strikes, statutory holidays, major events)
• Peak-season capacity constraints (limited flights, staffing shortages)

Contact

If there is no tracking update after 72 hours, please email us with your order number and we will assist.