Policy

Returns, Exchanges & Refunds

We apply consistent quality standards to all products. If an issue arises after delivery, please contact info@jormeta.com before returning any item.

1. Return eligibility

Items may be returned or exchanged within 30 days of the delivery date. Requests submitted after this period may not be accepted.

2. Initiating a return

All returns require prior approval. To request a return, please contact our support team and provide:

  • Order number
  • Product name or SKU
  • Reason for return
  • Clear photos (required for damaged or incorrect items)

Do not send items back without confirmation. Returns shipped to the sender address on the parcel will not be processed.

3. Item condition requirements

For non-defective returns, products must be unused, unwashed, and returned with original tags and packaging intact.

Items showing signs of wear, odor, stains, pet hair, or cosmetic residue may be refused and deemed ineligible for a refund.

4. Responsibility for return shipping

Merchant responsibility

If the return is due to a defect, damage during transit, or an incorrect item sent by us, return shipping costs may be covered or a prepaid label may be issued.

Customer responsibility

If the return is due to preference, incorrect size selection, or change of mind, shipping costs are not reimbursed and must be covered by the customer.

5. Refunds & processing time

  • Refunds are processed after returned items are received and inspected.
  • Funds typically appear within 7 business days, depending on your payment provider.
  • Orders cancelled within 24 hours of purchase may be eligible for a full refund if not shipped.
  • Orders cannot be cancelled once dispatched.

6. Address issues & delivery exceptions

  • Orders returned due to invalid or incomplete addresses may require reshipment fees.
  • If an incorrect address is provided and not corrected in time, resulting losses may be the customer’s responsibility.
  • Confirmed lost shipments will be reviewed and resolved on a case-by-case basis.

Important notices

  • Only items purchased from this store are eligible for return.
  • We are not responsible for non-store items included in a return package.
  • Please retain your return tracking number until the process is completed.