FAQs

Delivery time includes both processing and shipping. Orders typically take 1–2 business days to process and 7–14 business days in transit, so most deliveries arrive within 8–16 business days.

We accept major payment cards and supported wallets, including Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay. Your payment details are submitted securely during checkout.

Yes. Returns are accepted within 30 days of purchase. Items must be in original condition with tags/labels attached. If a return is due to our error, we will reimburse return shipping. Otherwise, return shipping is the customer’s responsibility.

Once your order ships, you’ll receive an email containing a tracking number. Use that number to follow shipment progress through the carrier’s tracking updates.

If you need to update or cancel an order, contact us as soon as possible at info@jormeta.com. Changes and cancellations are available only before the order is shipped.

After we receive and inspect your return, refunds are typically processed within up to 7 business days. Posting time may vary depending on your bank or payment provider.

To help preserve fit and color, wash garments in cold water on a gentle cycle, use mild detergent, and turn items inside out. Avoid bleach and high heat. Air-drying is recommended; if using a dryer, choose low temperature. Always follow the care label on the product for best results.